Norfolk Holiday Rentals Limited (“us”, “we” “our”) require that our guests (“you”, “your”) read and sign the following terms and conditions to secure your booking.
PLEASE READ THESE CONDITIONS CAREFULLY, YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT.
In respect of your stay at the property, these terms and conditions shall prevail over any conflicting terms and conditions a booking provider may have issued to you.
You should arrive no earlier than and leave no later than the allocated times for your property which are detailed in the property description and Welcome Pack. Failure to do so may result in you being charged a further day’s rental at our sole discretion.You are permitted to use the property only as a holiday home for the duration of the Holiday Period. Your use of the property does not create a relationship of Landlord and Tenant and you are not afforded any protection under the Housing Act 1988 or any other statutory security of tenure.
Whilst we are prepared to consider requests for reservations of the properties, the booking is not confirmed until the relevant deposit or payment is received in accordance with these terms and conditions. For the avoidance of doubt, payment by you of the deposit or payment for your stay is deemed as acceptance of these Terms and Conditions
All bookings made 90 days or more ahead of your stay require payment of 50% of the total cost to be paid upon booking. The balance of the cost of the stay is due strictly no less than 90 days before your arrival.
For any bookings made 90 days or less prior to your stay, full payment will be required upon booking.
Your card details will be requested at the time of booking and by providing these details you accept that Norfolk Holiday Rentals Limited will take the required payments on the dates they are due.
Your booking will not be secured until payment is received in accordance with the above.
Non-payment of the sum payable under clause 3 will be treated as a cancellation of your booking and we will be entitled to re-let the property without reference to you.
You are advised to take out personal holiday cancellation insurance.
Any request to cancel a booking must be made in writing to us.
Houses : Lydney House Hotel, Stubbs House, Overcliff Lodge, The Green House, Catton Old Hall, Sea View
If the cancellation is made less than 180 clear days before arrival, you will forfeit 50% of the booking cost (your deposit). If the cancellation is made less than 90 clear days before arrival, you will forfeit the entire booking cost. We will use our reasonable endeavours to re-let the property in respect of the cancelled Holiday Period. If we are successful, you will be refunded an amount less costs and expenses incurred by us which shall include a one-off administration fee of £250.
Houseboats, Wayford Park
50% Deposit payable if more than 90 days to check-in date with balance payable at 90 days.
Payment in full if 90 days or less to check-in date
If cancellation is made less than 30 days before check-in date, no refund will be payable.
If cancellation is made less than 60 days but more than 30 days before check-in date, a 50% refund will be due.
If cancellation is made more than 60 days before check-in date, a 100% refund less administrative costs of £50 will be due.
We reserve the right to amend the price quoted in a brochure, website or rates sheet due to errors or omissions or changes in the VAT rate. In such circumstances we will contact you as soon as we become aware of an increase in charges. If you do not wish to pay the increase you shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation, provided that you have given us notice to cancel, via email or phone, within 7 days of us informing you of the amendment to the price to be charged from us.
Under no circumstances may you have more than the maximum number of persons stated in the brochure and on our website occupy the property. We reserve the right to refuse admittance if this condition is not observed. Unless we have provided prior written consent to you, only members of the booking party, as notified by you to us are allowed to stay at the Property during the Holiday Period. To exceed the maximum number of persons in the house overloads the facilities available which are not designed or capable of supporting additional usage, and can lead to extensive and expensive damage as well as health and safety breaches. As such, any occupancy over the approved number is considered to be a material infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies paid, and possible further charges in the event of damage to the facilities caused by excess usage (for example, but not limited to, a malfunctioning septic tank which has been used by a greater number of people than the tank is designed for).
You will behave in such a manner as not to disrupt the enjoyment of other people staying in the near vicinity or prejudice the reputation of the owner of the property.
Quiet hours are between 10pm and 8am during this time, there must be no noise made by you that could be heard outside of the Property (“Quiet Hours”). Failure to comply with this requirement will result in a fine of up to £500 and/or your booking being cancelled with immediate effect without refund.
The use of candles inside the property is strictly prohibited. You will turn off all electrical appliances before leaving the property or going to bed and ensure that the property is locked and secure should you leave the property during the Holiday Period. The enclosed Log- burners are permitted to be used at Overcliff Lodge, Sea View, Catton Old Hall and The Green House only. No open fires are to be lit inside the property, including within the fireplaces which are not to be used by guests.
You are responsible for the property during the Holiday Period and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in, on or around the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as they were at the beginning. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. We request noise to be kept to a minimum between the hours of 10pm and 8am. Smoking is not allowed in any of the properties.
All of our properties are included in our Damage Waiver scheme.
The price of the Damage Waiver for each property is set out below along with the maximum damage cost this will cover. This cost is in addition to your accommodation price.
The Damage Waiver shall cover the cost of any miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the booking by you, other guests and pets staying during the Holiday Period.
Property | Damage Waiver Cost | Cover Limit |
Lydney House Hotel | £100 | £500 |
Stubbs House | £100 | £500 |
Catton Old Hall | £100 | £500 |
Overcliff Lodge | £100 | £500 |
The Green House | £100 | £500 |
Sea View @ No. 5 | £50 | £300 |
Wayford Park River Boats | £50 | £300 |
In cases where damage caused exceeds the predetermined limit, you will agree to pay, to Norfolk Holiday Rentals Limited, the difference between the limit and actual cost to make good the damage caused to the property within 14 days of being notified of such damage.
The Damage Waiver shall cover accidental damage only, criminal or deliberate damage and fines for house rule breaking will not be covered by the Damage Waiver Deposit Scheme and you will agree to pay, to Norfolk Holiday Rentals Limited, the cost of such damage or fines.
You agree that the use of the leisure equipment (including but in no way limited to the hot tubs or river boats) is at your (or any third party residing in the property during the period of your reservation) risk in all respects.
You confirm that you are authorised to sign the booking form on behalf of all persons who will occupy the property and that those persons are aware of the booking conditions. You shall be a member of the party occupying the property and are required to ensure that:
1. Each member of the party is aware of and will comply with all rules and regulations published by ourselves in respect of the use and occupation of the Properties.
2. The number of persons within the party shall not exceed the maximum number of persons permitted to occupy the property.
Any breach of these provisions will constitute a material breach of contract, thereupon we may terminate the booking forthwith in which event all monies paid by you will be forfeited and you will be required to vacate the property.
We reserve the right to re-enter the property at any time where damage or nuisance have been caused by you or any member of your party, or we reasonably believe damage or nuisance has been caused and require you to immediately vacate the property. In such event we shall not be liable to make any refund to you of any monies received whatsoever.
As lead Guest for your group staying at Wayford Park River Holidays you confirm that you have provided a copy of the conditions numbers 1-7 below to each of the guests staying within your party and each guest has authorised you to agree to such conditions on their behalf. Norfolk Holiday Rentals reserves the right to request a copy of such authorisation from you.
1. There must be at least 1 adult over the age of 18 in every party.
2. Particular care and attention will be observed with Children and Pets by the water.
3. You acknowledge that boating and associated activities involving the water involve a certain amount of assumed risk by you. You and your party accept the inherent risks, and you will ensure that your party has sufficient knowledge, skill and fitness for such activities.
4. Norfolk Holiday Rentals strongly recommends that you to take out appropriate Personal Holiday Insurance for your stay.
5. Norfolk Holiday Rentals Limited and its associated Companies, Directors, or Representatives cannot accept liability for any damage, expense, physical or emotional injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever for the duration or time following your stay.
6. I along with my heirs and personal representatives hereby agree to indemnify and release Norfolk Holiday Rentals Limited, its owners, officers, directors and affiliates (the ‘Releasees’) from any and all liabilities, claims, demands, and expenses arising from the Releasees negligence and/or my participation in any activities carried out or related to my stay at Wayford River Park.
7. Please be aware that if you are intending to fish, paddle-board or canoe/kyak on the broads a licence to do so is required and it is your responsibility to ensure that you have obtained the correct licence before commencing any of these activities.
This licence can be obtained from The Broads Authority, links below:
Canoeing, Kayaking & Paddleboarding :
Canoeing, kayaking and paddleboarding
Angling :
Angling
These conditions set out our entire financial liability (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to you in respect of any breach of these conditions; any use made by you or any third party residing or making use of the property during your period of reservation and any representation, statement or tortious act or omission (including negligence) arising under or in connection with these conditions.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of us for death or personal injury resulting from negligence or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.
We shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the conditions of this agreement shall be limited to the monies paid in respect of your reservation under these conditions.
Any vehicle of yours or any third-party making use of the property during the period of your reservation is left at the property entirely at the risk of the owner of the vehicle.
In these terms and conditions “Force Majeure” means any circumstances beyond our reasonable control including, without limitation, an act of God, global pandemic, fire, flood, war or acts of terrorism. If by reason of Force Majeure the property is not available at the commencement of the time booked by you or the property is unsuitable for letting at that time, we shall not be deemed to be in breach of contract but shall refund in full to you all fees, charges and any deposit paid in advance by you. We will not be liable for any other claim for loss or damage by you.
We require that our guests read and sign the following conditions which should be read in conjunction with and form part of the booking terms and conditions.
You agree:
Your personal data will be handled in line with our Privacy Policy which is available at https://norfolkholidayrentals.co.uk/privacy-policy/ by booking and paying your deposit/payment in full, you agree to your data being processed by Norfolk Holiday Rentals Limited.
Disclaimer
Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst Norfolk Holiday Rentals have taken steps to ensure that the pages on this web site are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this web site are indeed free from infection. It is a condition of us allowing you free access that Norfolk Holiday Rentals will not be liable for any loss or damage suffered by any person accessing this web site or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this web site.
Please note that the information available on this web site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information on this web site.
The contents of the pages on this web site are copyright to Norfolk Holiday Rentals Limited. The copying or incorporation into any other work or part or all of the material available on this web site in any form is prohibited save that you may: download extracts of the material on the site for your personal use; or: copy the material on the site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
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