- Service
1.1. Norfolk Holiday Rentals Ltd and its employees, agents and contractors (“NHRL”) are pleased to provide a professional service of laundering to our customers (“Services”)
1.2. The following terms and conditions (“General Terms”) govern the use of the Services. Please read the General Terms carefully. By placing an order for our Services, you agree to accept these General Terms. If you do not wish to accept these General Terms, you should not use the Services.
1.3. References in these General Terms to “our”, “us” or “NHRL” shall mean Norfolk Holiday Rentals Ltd, a company incorporated in England and Wales with company number 11207145, and any of its employees, agents and contractors. References to “you”, “your” or “the Customer” shall mean you as customer and user of the Services. You can contact NHRL by email on info@norfolkholidayrentals.co.uk
1.4. These General Terms are strictly between you and NHRL, and do not in any way constitute or imply any relationship with any other parties. NHRL reserves the right to alter prices for its goods and services at any point.
1.6. These General Terms may be varied by us from time to time. Any revisions to our General Terms will be made available at www.norfolkholidayrentals.co.uk/laundry-service, and will apply to the Services from the date of publication. Any use by you of our Services following the publication of revised General Terms or Policies will constitute acceptance of such changes.
- Collection/Delivery Schedule for Services:
2.1. Any items which you are providing to us for us to perform the Service (‘Laundry’) should be delivered and collected by you from Warren House, Sankence, Aylsham NR11 6UN. Such delivery/collection will be the responsibility of the Customer.
2.2 Delivery/collection of Laundry will take place on a predetermined day and frequency, except on certain holidays as communicated by NHRL with reasonable notice.
2.3. NHRL reserves the right to determine the collection/delivery times and reschedule collection/delivery times upon prior notice to Customers.
- Order Process and Terms:
3.1. NHRL shall provide each Customer with a laundry form which must be completed showing the type and number of laundry items (‘Laundry Form’). Laundry shall be delivered in a laundry bag and with a completed Laundry Form.
3.2. The Customer agrees not to include any of the following items inside any mixed laundry bags given to NHRL for service: (i) non-washable items, (ii) items that are labelled for hand washing and/or dry cleaning only, or (iii) any other items not meant for laundering.
3.3. The Customer is responsible for any and all damage caused by any items (included, but not limited to pens, tissues, coins etc) left in the Customer’s laundry that causes damage to the items of any Customer, the cleaning machines, or any other property of NHRL or its Customers. NHRL are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the Customer for collection or delivery. Specifically, NHRL are not liable for: (i) any damage to buttons, zips, plastic poppers and other similar parts that become damaged during the laundering process; or (ii) any damage to garments that require repair before being put through the laundering process.
3.4. Customer is responsible for notifying NHRL of the items contained in the Laundry delivered for the Service. You will be notified of any discrepancy that is discovered. We will not proceed with washing without resolving the said discrepancy with you. This may cause a delay in the processing of your items.
- Collection:
4.1. NHRL shall use it’s reasonable endeavours to complete the Service within 7 days of the date the Customer delivers the Laundry. Upon completion, NHRL shall notify Customer (by email, telephone or SMS) when the Laundry is ready for collection.
4.2. Customer shall collect the Laundry within 3 working days of NHRL’s notification that the Service is complete.
4.3. NHRL will retain items which are not collected by a Customer for up to 1 month from the date of delivery. NHRL reserves the right to dispose of any items not collected after that time and reclaim the costs of disposal from Customer.
- Payment and Charges:
5.1. The charges for the Services (the “Charges”) are as set out on the Website (the “Price List”). By using the Services the Customer agrees to pay the Charges for the Services as set out in the Price List. The amounts set out in the Price List are exclusive of VAT.
5.2. Customer must pay the Charges within 14 days of invoice. NHRL reserves the right not to perform any further the Services until it has received payment of the outstanding Charges in full.
5.3. Any payments not received within 14 days of invoice shall incur interest at a rate of 10% above the Bank of England base rate.
5.4. NHRL reserves the right to change prices at any time by updating the Price List. Any revisions to our Price List will be made available on the Website, and will apply to the Services from the date of publication. If you are an existing customer, we will use reasonable endeavours to inform you that the Price List has been updated by SMS or email. Any use by you of our Services following the publication of a revised Price List will constitute acceptance of such changes.
- Suspension of Services and Refunds:
6.1. Except as described in this section, all sales are final and all payments are non-refundable. NHRL reserves the right to suspend the Services due to any breach of these General Terms by a Customer.
6.2. In case of a dispute, please refer to section 8.
- Laundry Care:
7.1. NHRL takes every effort to maintain a high-quality cleaning service and will apply experienced professional judgement as to the preferable method used for the laundering. By using the Services, the Customer accepts that the cleaning methods used by NHRL may differ from the advice on the items care label.
7.2. NHRL accept no liability for damage to items without an original care label present that have been laundered. NHRL reserve the right to use expertise to decide on a cleaning method for an item where we believe a care label is incorrect, or the care label does not include the necessary information, such as the fabric details of the item.
- Loss or Damage to Items; Liability generally:
In the event of any loss or damage to goods delivered to NHRL, the following shall apply:
8.1. You must notify NHRL of any missing or damage items within 24 hours of collection of your Laundry. After this period NHRL shall not be liable for any missing or damaged items. For missing items, NHRL shall have 21 days to locate such items before you may submit a claim in accordance with these General Terms.
8.2. In the event of damaged Laundry:
8.2.1 NHRL reserves the right to inspect the item before proposing a resolution. This includes inspection via third party analysis services.
8.2.2 NHRL reserve the right to repeat the laundering for the item, if in the expert opinion of NHRL, there is a likelihood that this action would fix the perceived damage.
8.3. For any missing or damaged goods where a claim has been notified to NHRL in accordance with section 8.1, NHRL will, subject to clauses 8.4 and 8.7, issue the Customer a refund or credit for the depreciated value of that item. NHRL’s maximum liability for damage to a single item shall be limited to £50.
8.4. Notwithstanding any other sections of these General Terms, NHRL shall not be liable for any of the following:
8.4.1. Pre-existing damage or weakness. NHRL shall not be liable for any damage resulting from any pre-existing damage or weakness in the item, or any item which NHRL agrees to clean at the risk of the customer due to the nature of the item.
8.4.2. Items which do not include a care label, or where the care label does not state the material composition of the item.
8.4.3. Damage caused by items which the Customer has left with or in the items or laundry bag (including but not limited to pens, tissues and coins).
8.4.4. Items which are missing or damaged as a result of the Customer leaving such items unattended during collection or delivery.
8.4.5. Items not submitted to NHRL in accordance with these General Terms.
8.4.6. Damage not related to or caused by the cleaning processes used by NHRL.
8.5. Subject to section 8.6, and to the fullest extent permitted by law, NHRL’s total liability to the Customer for all loss or damage arising under these General Terms shall be limited to the total Charges paid by the Customer for the Services during the 3 months immediately preceding the date on which the claim arose.
8.6 The following types of loss are wholly excluded under these General Terms: loss of profit, loss of sales or business, loss of agreements of contracts, loss of anticipated savings, loss of use or corruption of data, software or information, loss of or damage to goodwill, indirect or consequential loss.
8.7 NHRL shall not be liable to the Customer for any failure or delay in the performance of the Services which is due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events.
- Use of Third-Party Service Providers:
NHRL reserves the right to utilise any third party outsourcer, vendor, or outside service provider for provision of the Services, without notice to the Customer. Provided that NHRL has selected such third party with appropriate care, NHRL is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third-party outsourcers, or service providers.
- Data protection
NHRL takes privacy and personal information seriously. NHRL uses the information collected to fulfil your requests for certain products and services, to process payment transactions and facilitate billing, and to deliver the Services. We also may send merchant service announcements, newsletters, and periodic notices about specials and new products. More details of the data we collect, and what we will do with such data, can be found in our Privacy Policy at www.norfolkholidayrentals.co.uk/privacy-policy.
- Termination:
NHRL reserves the right to terminate or discontinue provision of the Services at any time, and refund any pre-paid Charges to Customers where Services have not yet been performed. We will endeavour to provide reasonable notice to Customers via email, or telephone.
- General
12.1 You may not transfer any of your rights under these General Terms to any other person. We may transfer our rights under these General Terms where we reasonably believe your rights will not be affected.
12.2 These General Terms contain the whole agreement between us and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Services. No course of conduct, failure or delay shall affect the validity, binding effector enforceability of these General Terms or be considered an implied waiver.
12.3 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these General Terms and no third party will have any right to enforce or rely on any provision of these General Terms.
12.4 If any court or competent authority finds that any provision (or part thereof) of these General Terms is invalid, illegal or unenforceable, that provision (or part) will, to the extent required, be deemed to be deleted, but will not affect the validity and enforceability of the remainder of these General Terms.
12.5 These General Terms shall be governed by and construed in accordance with the law of England and Wales and all disputes arising under these General Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
